Setup guide and direct support
SKU Surf Support
Build your first watchlist in Shopify, check that each competitor sells the same product, and know what happens next.
Start with a few products you already compare
Choose familiar products first so you can judge whether the matches and prices are useful.
Open SKU Surf inside Shopify
Install from the Shopify App Store and review Shopify's permissions and billing approval. Then open SKU Surf from your store admin.
Choose what to monitor
For catalogs of up to 300 products, SKU Surf normally monitors the current catalog automatically. For larger catalogs, choose up to 300 products before discovery starts. If you already saved a selection, check that it includes the products you want.
Review each competitor match
Compare the brand, model, size, color, and pack quantity before approving a suggestion. Reject a different variant. If a match is missing, manually add the competitor's product-page URL rather than a search or category page.
Check the price and its freshness
Open the source link and compare the displayed price and currency. Check the last successful check time before acting. Approved URLs are checked daily; SKU Surf does not automatically change your Shopify prices.
Know your plan limits
The plan is $39 every 30 days after a 14-day free trial, billed through Shopify.
Monitor up to 300 Shopify products and 300 total competitor URLs across your store. The URL allowance is shared, not 300 URLs per product.
For example, 20 products with 3 competitor URLs each use 20 product slots and 60 competitor URL slots.
Daily monitoring, with you in control
SKU Surf tracks competitor prices and alerts you to changes. It does not automatically reprice your products.
Coverage depends on the competitor site and the exact product page. A missing or failed check is not proof that the competitor's price stayed the same.
Before you contact support
No suggestions or the wrong variant?
Check that the monitored product has a clear brand, model or SKU, and variant details. Suggestions need your review. Reject a different size or pack and try a direct competitor product-page URL. A free coverage check can help assess whether your sites fit.
A competitor price is missing or looks old?
Check the last successful check time and open the competitor URL. The page may have moved, changed layout, blocked automated checks, or require a login or location. Do not treat an old price as a current quote. Send support the affected URL and when you noticed the issue.
You reached a limit?
Count monitored Shopify products and tracked competitor URLs separately. Several competitor URLs for one product each use a URL slot. Review your existing watchlist before adding more; the plan includes 300 total competitor URLs.
Billing, cancellation, or data deletion?
Review SKU Surf's subscription in Shopify admin. Uninstall the app through Shopify when you want to stop using it. For a billing question or deletion request, email support with your store domain. See the privacy policy for data handling details.
Still need help?
Include your Shopify store domain, the affected product or competitor URL, what you expected, and what happened. If the app shows a reference ID, include it. Crop screenshots to the issue.
Never send passwords, access tokens, API keys, or customer personal information.
Response window
Typical response time is 1-2 business days.
New to SKU Surf?
Install through Shopify so permissions, billing, and setup remain inside your store admin.